Ticket sales terms and conditions
GENERAL TERMS AND CONDITIONS FOR THE SALE OF TICKETS AT THE BOX OFFICE OF THE HORTENSIA HERRERO ART CENTRE
- GENERAL INFORMATION
HORTENSIA HERRERO, FUNDACIÓN DE LA COMUNITAT VALENCIANA (hereinafter, the “Hortensia Herrero Foundation“), with address in Valencia (Spain), calle del Mar núm. 29-2, C.P. 46003, registered in the Comunitat Valenciana Foundations Register with no. 557-V, and with Tax ID No. G-98.397.466.
- Telephone: +34 689 30 30 10.
- Email address: email@example.com
- PURPOSE AND SCOPE OF APPLICATION
These general ticket sales terms and conditions (the “General Terms and Conditions“) establish the terms and conditions governing the purchase, by a user (the “User“), at the physical ticket offices of the Hortensia Herrero Art Centre, located in Valencia, calle del Mar 31, (the “Ticket Office“), of tickets to access, among others, and as the case may be, the Hortensia Herrero Collection located in the Hortensia Herrero Art Centre, temporary exhibitions and/or other events and activities held, where applicable, by the Hortensia Herrero Foundation, in said Centre (the “Tickets“).
These General Terms and Conditions will be published and fully accessible on the Hortensia Herrero Art Centre’s official website (the “Website“) via the following link: www.cahh.es, so that the User may consult and review them at any time, as well as download and print them if considered appropriate. The physical Ticket will also refer to this link, and the General Terms and Conditions will also be posted in a visible place at the ticket offices of the Hortensia Herrero Art Centre, the place where the sale and purchase of the Tickets takes place.
In addition, the staff providing assistance at the Ticket Office, being fully aware of these General Terms and Conditions, will provide the necessary information and assistance that the User may require to formalise the purchase and to be aware of the terms and conditions of the purchase at all times.
The Hortense Herrero Foundation, thus, guarantees the User the effective possibility of being aware of their existence and content prior to, during and after the purchase of the Ticket.
Consequently, it is the User’s obligation to be familiar with these General Terms and Conditions, which are made available to the User in a clear and readily accessible manner, exempting the Hortensia Herrero Foundation from any liability and/or consequences that may arise from the User’s failure to read or understand them.
The Hortensia Herrero Foundation reserves the right, at any time and without prior notice, to modify and/or update the contents and services provided as well as these General Terms and Conditions, which will not affect the General Terms and Conditions of any Tickets already purchased, which will be governed, under all circumstances, by those terms and conditions that were in force and duly published at the specific time the Tickets were sold, in other words, at the time of entering into the contract.
These General Terms and Conditions are available in Castilian, Valencian and English.
The possible declaration, by a judicial or administrative body, of the illegality, nullity, invalidity or unenforceability of one or more conditions of these General Terms and Conditions or of part of the same, will not imply the illegality, nullity, invalidity or unenforceability of the other Conditions or of the remaining sections of the same, which will remain fully valid in all that is applicable, provided that the stipulations or part of the same declared illegal, null, invalid or unenforceable are not essential.
- TYPES OF TICKET
Users can purchase the following types of Tickets:
- Individual tickets: each User may purchase a maximum of nine (9) individual Tickets per purchase. Should the User wish to purchase more than nine (9) Tickets, the Tickets must be purchased as (b) Group Tickets. The User may not make successive purchases of individual Tickets in order to obtain a number of Tickets greater than nine (9).
- Group tickets: a minimum of ten (10) and a maximum of twenty-five (25) Users.
- Free and reduced-price tickets: Users who, at the time of purchasing the Tickets and visiting the Hortensia Herrero Art Centre, meet and/or fulfil the conditions required for access to discounts or free admission. The Hortensia Herrero Art Centre ticket office staff may deny access to the Centre to those visitors who do not meet and duly accredit the requirements described above to be beneficiaries of these types of ticket.
- PURCHASING TICKETS. PAYMENT METHOD.
The Tickets are a leisure service with a scheduled date and time, so the User will only be able to access the Hortensia Herrero Art Centre on the date and at the time indicated on the Ticket. The User may purchase Tickets at the Ticket Office by the following methods of payment: (a) cash in Euros (€); and (b) by credit or debit card.
The prices offered at the physical Ticket Office of the Hortensia Herrero Art Centre do not necessarily have to be the same as those offered by the online ticket sales service through the website.
The User may request the issue of a simplified or individualised invoice.
The Tickets will have a unique identifier and can only be used once. The Hortensia Herrero Foundation will not accept any Tickets purchased through a reseller.
- NON-TRANSFERABLE USE. TICKET RESALE IS PROHIBITED
The purchase of Tickets for purposes other than those expressly contemplated in the General Terms and Conditions is not permitted.
Users may not resell Tickets in exchange for a price or carry out an onerous legal act involving the transfer of the use of the Ticket or its ownership in favour of a third party.
The Hortensia Herrero Foundation may prevent access to the Hortensia Herrero Art Centre to the holder or owner of a Ticket that has been the object of resale or any onerous transfer, reserving the right to claim from the User the direct and indirect damages suffered as a consequence of the resale of the Ticket or the onerous transfer of its use or ownership, as well as to bring the necessary judicial or extrajudicial actions.
In addition, the purchase of a Hortensia Herrero Art Centre ticket does not entitle the User to make any use of it for advertising, promotional or marketing purposes (including competitions, promotions, gifts or draws) through any media, including social media, unless prior and express consent has been given by the Hortensia Herrero Foundation.
- CHANGES AND RETURNS POLICY
As a general rule, once Tickets have been purchased by a User, the Hortensia Herrero Foundation will not accept changes, cancellations or refunds of said Tickets.
In this regard, Users, who are consumers, will not be able to exercise the right of withdrawal provided for in Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Consumer and User Protection Act, as the Tickets are a leisure service with a scheduled date and time.
As an exception to the above general rule, Users may only request the exchange or return of Tickets under the following circumstances: (i) when, for any reason, it is not possible to open the Hortensia Herrero Art Centre; or (ii) in cases in which, as a result of an act or event being held at the Hortensia Herrero Art Centre, the Hortensia Herrero Foundation totally or partially closes said Centre.
In the event of any of these circumstances, Users may request:
- the Ticket is changed, indicating a date and time for the new Tickets (subject to availability), which will have the same characteristics, type and services as the original Tickets; or, alternatively
- the refund of the Tickets.
The request for a change or refund must be processed within a maximum period of thirty (30) days from the date on which the visit to the Hortensia Herrero Art Centre was scheduled in accordance with the original Ticket, by sending an email to firstname.lastname@example.org, with the User stating the Ticket locator. Requests may also be made at the ticket offices at the Hortensia Herrero Art Centre.
The User will not be charged for the change or refund.
If the reason for requesting a change or refund is because it is not possible to access all of the facilities at the Hortensia Herrero Art Centre, some of which are not accessible to the public, in the event that the User opts for a refund, the corresponding refund will only refer to the proportional amount that the services or accesses affected represent in relation to the Entrance Fee. The refund of the purchase price of the Tickets will be made by the same method used at the time of payment. The time limit for processing the refund will be a maximum of twenty (20) days from the date of the request. If the purchase was made by credit or debit card, the refund period will depend on the bank of each User. The refund will only include the price of the Tickets paid by the User.
The Hortensia Herrero Foundation will not manage and/or authorise changes or refunds for Tickets purchased through intermediaries or unofficial distributors, which must be processed through these third parties and in accordance with their own conditions.
The Hortensia Herrero Foundation accepts no liability for damages of any kind that may be caused through no fault of its own, nor for any loss or theft of Tickets. Users must keep their Tickets safe until the day of the visit, and during the visit, and must assume full responsibility in the event that their Ticket is presented in duplicate, photocopied or falsified, losing all the rights that this grants them to be able to visit the Hortensia Herrero Art Centre. Only the first Ticket that is submitted and whose code is validated will be valid. Any other Ticket with the same code, irrespective of who subsequently submits it, will be totally invalid.
During the visit to the Hortensia Herrero Art Centre, visitors must diligently follow all the established rules of conduct, indications and safety instructions given by the Hortensia Herrero Foundation and/or all those that are applicable, following the appropriate diligence and precautionary measures. In this regard, the Hortensia Herrero Foundation will under no circumstances be liable for any damage, harm, cost or expense suffered by visitors or third parties as a result of a breach of said rules, indications or instructions, or, in general, for any negligent action or omission on their part or on the part of any third party unrelated to the Hortensia Herrero Foundation.
The Hortensia Herrero Foundation will under no circumstances be liable for the loss or theft of visitors’ personal objects during their visit to the Hortensia Herrero Art Centre due to the actions or omissions of third parties not accountable to the Hortensia Herrero Foundation.
Visitors will be exclusively responsible and liable to the Hortensia Herrero Foundation and third parties for any damage or harm caused to the Hortensia Herrero Art Centre, any of its elements, works of art and/or third parties during visits, without any limitation whatsoever.
- 8. EVENTS BEYOND THE CONTROL OF THE HORTENSIA HERRERO FOUNDATION
The Hortensia Herrero Foundation will not be liable for any failure or delay in the fulfilment of any of the obligations assumed, when this is due to events beyond its reasonable control (“Force Majeure“). Force Majeure will include any act, event, failure to exercise, omission or accident beyond the reasonable control of the Hortensia Herrero Foundation.
It will be understood that the obligations will be suspended during the period in which the Force Majeure continues, and the Hortensia Herrero Foundation will have an extension in the period of time to fulfil said obligations for a period of time equal to that of the duration of the Force Majeure. The Hortensia Herrero Foundation declares that it will use all reasonable means to put an end to the Force Majeure or to find, as soon as possible, a solution that allows the Hortensia Herrero Foundation to fulfil its obligations despite the Force Majeure.
- DATA PROTECTION
|HORTENSIA HERRERO, FUNDACIÓN DE LA COMUNITAT VALENCIANA
Tax ID Code: G-98.397.466
Address: C/ del Mar, núm. 29, planta 1º, puerta 2, 46003, Valencia
Email address: email@example.com
|No personal data is processed during the physical sale of Tickets. Only in the case of free and reduced-price tickets will it be necessary for Users to accredit their circumstances. However, this information will not be recorded.|
|Purpose of the Processing|
|– Check that the requirements for free and reduced-price tickets are met.|
|The data will be kept for as long as they are needed to achieve the purposes for which they were collected or, where appropriate, for the period of time established by law.|
|Execution of the pre-contractual and contractual relationship.|
|The data will not be transferred, except where necessary (payment gateways, banks, etc.).|
|Rights of data subjects|
|Users have the right to:
– Know if their personal data are being processed.
– Access their personal data.
– Rectify their personal data, if it is inaccurate or incomplete.
– Have their personal data deleted, when it is understood that the reason for which they were made available no longer exists, when consent has been withdrawn, etc.
– Object to the processing of their data, in certain circumstances and on grounds relating to their particular situation.
– Request the portability of the data.
– Withdraw consents given.
In addition to the above, data subjects may complain to the Spanish Data Protection Agency when they consider that their rights have been violated or when the exercise of their data protection rights has not been satisfied. The Agency’s contact details can be found on the website: www.aepd.es.
|In the event of providing data relating to third parties, they must be informed of these provisions and asked for their express consent to be able to communicate their data. Proof of consent will remain at the disposal of the Hortensia Herrero Foundation.|
- APPLICABLE LAW AND COMPETENT JURISDICTION
These General Terms and Condition are subject to Spanish law. Any dispute that may arise from the purchase of Tickets, or for any other reason arising from the application and/or interpretation of these General Terms and Conditions, will be expressly submitted to the Courts and Tribunals of the city of Valencia, with express waiver of any other jurisdiction that may correspond, except in those cases in which the contrary is legally established.
Complaint forms are available at the information desk of the Hortensia Herrero Art Centre, located in Valencia (Spain), calle del mar núm. 22 (C.P. 46003).